Hair Club by Urban Man
Returns & refunds
Not quite right? You have 140 days from delivery to return unopened items for a full refund or exchange. Faulty products are always replaced or refunded — no questions.
140-day window
Initiate your return within 140 days of receiving your order.
Free AU returns
Prepaid return labels for all Australian orders, no fees.
Quality guarantee
Faulty or damaged on arrival? We'll replace it on us.
Fast refunds
Refunds processed within 3 – 5 business days of receipt.
How it works
- Step 01
Get in touch
Email us at hello@urbanmanbarber.com within 140 days of delivery with your order number and the reason for return.
- Step 02
Receive your return label
We'll reply within 1 business day with a prepaid return label (Australia) or instructions for international parcels.
- Step 03
Ship it back
Pack the items securely in their original packaging and drop the parcel at any Australia Post location.
- Step 04
Get refunded
Once we receive and inspect your return, your refund is processed to the original payment method within 3 – 5 business days.
Eligible for return
- — Unopened products in original packaging
- — Faulty, damaged, or incorrect items
- — Items returned within 140 days of delivery
- — Tools & accessories in resalable condition
Not eligible
- — Opened or used grooming products (hygiene)
- — Gift cards & digital products
- — Sale or clearance items (unless faulty)
- — Returns initiated after 140 days
Frequently asked
How long do refunds take?
Once your return arrives at our workshop, we inspect it within 1 – 2 business days and issue your refund the same day. Funds typically appear on your statement within 3 – 5 business days.
Can I exchange instead of refund?
Yes — let us know in your return email and we'll swap your item for a different size, scent, or product of equal value. We'll cover the outbound postage on your replacement.
What if my order arrived damaged?
Email us a photo within 7 days and we'll arrange a free replacement immediately — no need to return the damaged item.
Do international customers get free returns?
International customers cover the cost of return shipping. We recommend a tracked service. Faulty items are always returned at our expense.