Privacy Policy

1. Who we are

This site is operated by Made It Here Pty Ltd (ACN 669 713 437) trading as Urban Man ("we", "us", "our"), based at the Urban Man Barbershop in Collingwood, Melbourne, Australia. You can contact us at hello@urbanmanbarber.com.

2. Information we collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and shipping/billing address when you place an order or create an account.
• Payment details, which are processed securely by our payment providers (Shopify Payments, Stripe, PayPal, Afterpay, Apple Pay, Google Pay). We do not store full card numbers.
• Communications you send us via contact forms, email or messaging.
• Technical data such as IP address, browser type, device information and pages viewed, collected through cookies and analytics.

3. How we use your information

• Process and ship your orders, and provide customer service.
• Send you order confirmations, shipping updates and account notifications.
• Send marketing emails where you have opted in (you can unsubscribe at any time).
• Detect and prevent fraud, abuse and security incidents.
• Comply with our legal obligations under Australian law.

4. Who we share information with

We share personal information only with service providers who help us run the store, including:

• Shopify (e-commerce platform and payments)
• Shipping carriers (Australia Post and international carriers) to deliver your order
• Email service providers for transactional and marketing email
• Analytics providers (e.g. Google Analytics) to understand site usage
• Law enforcement or regulators where required by law

We do not sell your personal information.

5. Cookies

We use cookies and similar technologies for essential site functionality, analytics and marketing. You can manage your preferences at any time via the "Cookie preferences" link in the site footer.

6. Data retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, meet our legal and tax record-keeping obligations, and resolve disputes.

7. Security

We use HTTPS/SSL encryption across the site and rely on PCI-compliant payment providers to handle card data. No system is 100% secure, but we take reasonable steps to protect your information from loss, misuse and unauthorised access.

8. Your rights

Under the Australian Privacy Act 1988 (Cth) you have the right to access the personal information we hold about you, request correction of inaccurate information, and lodge a complaint about how we handle your information. To exercise these rights, email hello@urbanmanbarber.com. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Children

Our site is not directed at children under 16 and we do not knowingly collect their personal information.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact

Questions about this policy or your data? Email hello@urbanmanbarber.com.