Hair Club by Urban Man
Contact us
Have a question about an order, a product, or just want to say hello? We'd love to hear from you.
Get in touch
Phone
+61 03 9815 0664Opening Hours
- Monday
- 10:00 am — 6:00 pm
- Tuesday
- 10:00 am — 6:00 pm
- Wednesday
- 10:00 am — 6:00 pm
- Thursday
- 10:00 am — 7:00 pm
- Friday
- 10:00 am — 6:00 pm
- Saturday
- 10:00 am — 6:00 pm
- Sunday
- Closed
Prefer chat?
Use the chat bubble in the below of any page. Our team typically replies within a few minutes during business hours.
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Quick answers
Frequently asked
Most questions are answered below. If yours isn't, drop us a line above.
How quickly will I get a reply?
Within one business day, usually a few hours. We answer every email personally during opening hours.
Where do you ship?
Across Australia and to 35+ countries worldwide. Free standard shipping on Australian orders over $75. Full rates on our Shipping page.
Can I change or cancel my order?
If your order hasn't shipped yet, yes — email us as soon as possible and we'll do our best to adjust or cancel it before dispatch.
What's your returns policy?
Unused items can be returned within 140 days for a full refund. Full details on our Returns page.
Do you offer gift wrapping?
Yes — select 'Gift wrap' at checkout. We hand-wrap every order in recycled, reusable packaging with a handwritten note.
Are your products cruelty-free?
Always. None of our products are tested on animals, and the majority of our range is vegan. Look for the 'Vegan' badge on the product page.
Do you have a physical store?
Yes — visit us at the Urban Man barbershop in Collingwood, Melbourne. Opening hours are listed on this page.
Can I get a recommendation?
Absolutely. Tell us your hair or beard type, your goal, and any products you've tried — we'll come back with a tailored shortlist.